faq

faq

Frequently Asked Questions

How does MedzBox Mobile work?

MedzBox is your go-to place to get your mobile screen fixed without any hassle.  Simply book a service at www.medzbox.com, choose a suitable time and relax! Our technician will come to your doorstep to fix your phone. If you have any queries or concerns, write to us at [email protected] and we will be happy to help!

What are your working hours?

We are available from 9 AM to 7 PM. We try our best to be as responsive as possible. In case you don’t manage to reach us on our helpline, please write to us at [email protected] We’ll get back to you real soon!

Is there any hidden cost?

We firmly believe in fair and transparent pricing. All charges mentioned are inclusive of all taxes. There are no hidden costs at all. You will only be charged as quoted!

Do you use originally manufactured screens or locally available alternatives?

Only the best quality screens qualify our testing and grading process. Be rest assured that all parts used by us are 100% safe. Only a device manufacturer’s authorized service provider can claim their parts as original. Medzbox uses AAA top quality parts for any repair service. The functionality and sensitivity of the parts are at par with their original counterparts. Hence, we provide 6 month warranty on our spare parts.

How long will the screen replacement take?

he entire screen replacement process takes about 60-90 minutes approximately since your phone is handled by trained and efficient professionals, you can relax while it is being repaired. We will ensure everything is done perfectly!

When and how can I make the payment?

You need to pay only when the screen is replaced and you are fully satisfied with the service. You can either pay in cash or transfer the money online via PayTM or Bank IMPS Transfer.

How do I cancel/reschedule my order?

Once you have placed an order, you can simply cancel or reschedule it from your order details page itself. You can also go to your profile section, then under orders, you can cancel any of your active orders that you wish to. However we would need a reason for your cancellation or rescheduled appointment in order to understand and help you server better.

Where will the screen replacement take place?

The screen replacement will take place at your preferred location, be it your home or office. We just need a place to sit and replace the screen. However, please ensure there is a power plug nearby for us to use some of our tools.

Will your technician also fix any other issue of my phone?

It is definitely on the cards but for now, we only offer screen replacement. Please let us know in advance for any issue with your device and, we will try our best to help.

What if I change my mind after I have scheduled an appointment?

We would love to ensure that this does not happen, but in case it does, you can reschedule the order anytime. Please let us know your preferred time and location and we will reschedule your repair request accordingly. In the unlikely event that you wish to cancel the request, please connect via Chat or write to us at [email protected]

After the screen is replaced, if I don’t like the screen will you return my money?

We use the best quality screens available in the market and hence it is unlikely that you will feel the need to change it. Our technician will show and let you use the new screen before the final replacement happens. However, if you still don’t like it, we will not proceed with the screen replacement and won’t charge you a penny. Also, in case you face any display issues post the screen replacement, we offer a 7-day Money Back Guarantee.

What If your technician damages my phone, while replacing the screen?

We take full responsibility for the phone once it is handed over to us. There is minimal chance of causing any damage since our team consists of trained professionals. However, in the unlikely event that a damage is caused at our end, we will fix your phone at our cost and return it back in its original condition. When we say it, we mean it. Be rest assured that your device is in safe hands.

How much time will MedzBox take to resolve my query?

Our team generally resolves an issue within 48 hours to 72 hours. You will get acknowledged and our team will close your queries as soon as possible.

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